Customer Testimonials
Tyler - the manager went above and beyond to make sure I had the best experience buying a car from them. Highly recommend this place!
Excellent customer service by Brandon!! Professional, knowledgeable, and quick updates and communication.
Easiest and smoothest vehicle purchase I have ever made.
Jacob was great to work with - very helpful throughout the whole process!!
My experience purchasing the BMW i4 M50 was nothing short of exceptional, all thanks to Tori! She made everything effortless and enjoyable, ensuring a smooth and stress-free process. Her great attitude and willingness to answer all my questions made a huge difference. If you want a salesperson who truly values their customers, Tori is the one to see!
I had an great experience purchasing my BMW i4, all thanks to Tori! From start to finish, she made the process smooth, stress-free, and enjoyable. She was knowledgeable and took the time to answer all my questions. If you're looking for a sales associate who genuinely cares about their customers I highly recommend Tori!!
We had an outstanding experience here. Ethan was our sales associate and he made the entire experience enjoyable, low pressure, and seamless. We went to look at the X3…which is a really nice vehicle and probably all we needed. We would have bought the one on the lot if it wasn’t for the kind and easy way that Ethan dealt with us. He allowed us all the time we wanted to look, think, drive and look again. We ended up comparing the X5 and found it to be a superior vehicle and we really love the driving experience ...
We are so pleased with the service we received from Tori at BMW NWA. It was hands-down the best experience my wife and I have ever had buying a car. She worked hard to answer our many questions, listened carefully to our needs and desires out of a vehicle, demonstrated empathy for me and (more importantly) my wife, and was patient as we explored alternatives and discussed whether it was the right time for us to buy another car. Much of this was done via text and over the phone, and it resulted in us driving over 2 hours each way ...
Damion was great to deal with, super nice and extremely knowledgeable!
Here’s a quick review of my recent purchase from BMW of NWA, and it’s five stars for sure. This is my second vehicle from them and the transaction went flawlessly. It was a special order, and it took about five weeks to arrive from the factory just the way I wanted it. They tried one little trick to get me to pay more but I caught it in time. It’s fine, all part of the dance of buying a car so I hold no grudge. Their trade-in valuation was very fair. The salesman, Ethan Rhea, was great ...
The staff was friendly! Quick checkout at the parts counter. There is just NO parking and driving through or around the lot was a bit nerve racking due to lack of space and vehicles everywhere!
I had an excellent experience at Bentonville BMW, thanks to the exceptional service provided by Damion Price. From start to finish, Damion went above and beyond to ensure I felt comfortable and informed throughout the entire car-buying process. His attention to detail, deep knowledge of the vehicles, and genuine dedication to customer satisfaction made a big difference. I highly recommend working with Damion Price and Bentonville BMW if you are looking for a seamless and positive car-buying experience. They value their customers and are committed to making sure you leave completely satisfied. I look forward to working with Damion and ...
5 stars all around, excellent service, quality, communication and experience!
TLDR: After spending over $18,300 on repairs at BMW of Northwest Arkansas, my car still has issues, and they want another $4,000 for more repairs. All failures happened shortly after they worked on those parts, suggesting possible improper repairs. Be cautious if considering their services. I recently had a frustrating and costly experience with my 2013 BMW X3 at BMW of Northwest Arkansas. Timeline of Events: 7/24/2024: My car displayed a "Drivetrain Malfunction" error, so I took it to this dealership for repairs. 7/25/2024: The dealer diagnosed a battery issue and recommended replacing the battery and engine gaskets. I agreed and paid $4,000 ($2,000 out ...
Jacob was superb! He helped make the process as easy and simple as possible.
Zach Hales is by far the best ! After two years of looking and dealing with multiple salespersons Zach is the one to work with. He was very communicative and is an true example of the sales idea 'Helping you find what is right for you" His knowledge was always up to date and would take the time to call or double check some of my "Out of the norm/ Out of the box" questions. We at the very end of months of research and test drives ALL WHICH ZACH WAS SO HELPFUL decided to go a different ...
Wouldn’t dream of taking my car anywhere else. Service is top notch and only what is needed
What a great buying experience with salesman Jacob! Highly recommend! We live in TX, contacted Jacob about a vehicle & he took it from there! Jacob and the dealership BMW of Northwest Arkansas are top-notch. He picked me up from the airport, introduced me to my new ride & made the buying process super easy, fast & flawless. Couldn't have asked for a better buying experience or a nicer/more knowledgeable salesman!
We came to purchase in a difficult situation. Ethan Rhea was very understanding and supportive through the buying process. In the end he helped us get a reliable car that we are excited to own!
Wonderful sales experience. Ethan Hofmann is very knowledgeable. I drove past another BMW dealer to purchase here.
My pup and I were on vacation at Devil’s Den State Park. On our last night, I got a flat tire. This area of Arkansas is very spotty with cell phone service, I had my 1 1/2 yo pup with me, was was 450 miles away from home, and had to be out of the cabin by 11am the next day. I was very stressed! After several calls BMW Road Side Assistance managed to find a towing service to transport my car to BMW of NW Arkansas which was about a hour north. I contacted the towing company rescheduled the pick up ...
As I had stated with BMW, Jacob and Roberto represent the brand very well. This dealership treated me the best of all of the dealerships. When I am in the market for another BMW, I will purchase from this dealership. I recommend them to anyone who's in the market to purchase a BMW.
Amazing out of state buying experience with Zach, my sales advisor. Roberto from Finance was stellar as well.
We have purchased a couple used cars from BMW NWA, and we've had a great experience both times.
Jacob was excellent in helping us choose the best car to fit our needs.!
James was very professional. I was extremely happy with him. Highly recommend James Bullard.
We can’t thank James Bullard enough for his BMW expertise this past week! We went into BMW NWA- Bentonville on Saturday and James was able to find the exact BMW X3 that we wanted. The color, the interior, and it has all the bells and whistles! James made this process easy for us. I would highly recommend James and his 17 years of BMW selling experience to anyone! Not only was he friendly and allowed us to ask all the questions, he treats you like a friend. We appreciated all of his feedback, information, and quality service. I know that ...
I've purchased several new BMWs from different dealerships and my experience at BMW of Northwest Arkansas was the best of the bunch. Expect a no-pressure, friendly and helpful environment. I worked with Randy, Roberto and Jeff. 10/10. Love my new M3.
Zach, Eric & Alan were all wonderful to work with and made the buying process easy & enjoyable! Really great team at BMW…I highly recommend!
Ethan Hofmann made the entire experience a breeze! He was exceptionally knowledgeable and it made me confident about my car buying decision. Highly recommend!
We had a great buying experience. It is always hard to buy a vehicle from out of state, but Randy made it easy. He even picked us up in a 7 series from the airport and took us to the dealership. The vehicle was exactly how he represented it. Everyone was super friendly and accommodating. The GM of this dealership is first class.
Have nothing but great things to say about my experience with this dealership. Anytime purchasing a vehicle from out of state, it can be difficult, take an exorbitant amount of extra time or just overall be a complete nightmare. This was NOT the case. I worked with Francisco and he was a BREEZE to deal with. He was very polite, professional, transparent and timely. Not only were negotiations quick and easy, Francisco was kind enough to throw in some extra requested goodies! I also worked with finance manager, Ambur. She was also wonderful to work with and especially being out ...
I can only comment on the two times that I have been here for minor service on my 2013 128. I’m from out of state and new to the area. Both times were great service. I was give a shuttle to and from my home and the car was done quicker than I expected. The drivers were so nice. I was never pressured into paying for other services. I’m pretty basic in my needs, but wasn’t made to feel so.
Exceptional Service and Customer Care at NWA BMW I recently had my car serviced and I must say, the experience was nothing short of excellent. I brought in my vehicle due to an issue with the gesture control, and the team, particularly my service advisor Maggie, handled everything flawlessly. Maggie was outstanding in her role, keeping me informed and updated throughout the entire process. Her communication was clear, concise, and timely, which made the experience stress-free and straightforward. Moreover, I was thoroughly impressed by how everything was managed under the CPO warranty. It's not every day you see such ...
Jacob was fantastic through the entire process, answered all of our questions and had me leaving the dealership very happy. He’s even followed up a few times after to make sure all is well and if I had any additional questions.
Damion was an absolute pleasure to work with! Very knowledgeable, helpful and quick to keep us in the loop about our car in production. It truly was an easy process and we love our new car.
I took my newly purchased 2020 BMW X1 to this dealer because of an intermittent vibration I felt in the steering wheel. The Dealer stated the problem was: a loose engine mount and an unsecured AC line. Cost to repair: $1100. The day before I picked up the car, the service advisor reached out and said I needed to have the tires balanced as “they still felt some vibration”. The cost: $99. I balked at this because he’d already assured me the proposed repairs were the cause and would solve the problem. The service advisor ultimately comped the tire balance, “for the ...
I took my newly purchased 2020 BMW X1 to this dealer because of a random intermittent vibration I felt in the steering wheel. The Dealer stated the problem was: a loose engine mount and an unsecured AC line. Cost to repair: $1100. Day before I picked up the car, the service advisor reached out and said I needed to have the tires balanced as “they still felt some vibration”. The cost: $99. I balked at this because he’d already assured me the proposed repairs were the problem and would solve the problem. The service advisor comped the tire balance, “for the confusion”. ...
This was such a wonderful experience! The entire staff was welcoming. Working with Jacob was such a blessing. He answered all my questions perfectly. He continued to keep in touch with me the evening and morning after my purchase. It showed he really cared that I was happy with my purchase and not that I was just another sale. The finance team was extremely professional and didn’t push me into purchasing extras that I didn’t need. The overall experience exceeded my expectations!
Great CPO purchase experience. Damion Price was a pleasure to work with.
Damion Price and the whole team did a terrific job and made the entire process as easy as possible.
Best car dealership experience I have ever had!
Mike is very professional, and always takes good care of me
Best customer experience ever. Jacob is an amazing human being. He treats everybody so well.
Amazing staff and service. They went above and beyond, staying almost 2 hours after closing to finish the deal. Shoutout to Francisco Mijares, the finance manager, and everyone who stayed when they could've went home and enjoyed a Friday evening. Hats off to a great dealership with excellent customer-centric experience.
Hands down the best experience I have had purchasing a vehicle. James and the rest of the team made for an amazing experience. No pressure, no hype- just knowledge and a true customer experience focus.
I recently had the pleasure of purchasing a car at BMW, working with Damion Price, and the experience was nothing short of exemplary. Damion is knowledgeable and attentive, ensuring all my questions were answered and needs were met. The whole process was transparent and straightforward, making it stress-free. I would highly recommend BMW to anyone looking to have an enjoyable car buying experience.
Update 17 April: What was planned to he a 4 week wait for parts (from Germany) and repair is now only 1 week! Super great staff. They always give their best to make sure you receive the best service. 5 stars: Went for a scheduled oil change. Just waited in the lobby... lots of snacks and drink options. And comfortable chairs for waiting.
Ethan Hofmann is the best! If you’re looking for a new BMW, he’s the man. He helped us through the entire process, from ordering to paperwork to delivery. I absolutely love my new M4 and this is the second car we’ve bought from Ethan. We’ll definitely be returning to him when we’re ready for another!
James B. Always makes it a great and easy buying experience.
We had a wonderful experience with Jacob. He was helpful, attentive and extremely knowledgeable. We will be coming back for our future car needs.
Great service and responsive team. Very happy I purchased my vehicle from here.
The sales person I worked with was Jacob Taggart. Great guy, very knowledgeable about the vehicles he sells, very positive and just a joy to be around. Go to the dealership to meet Jacob, and let him perform his magic and sell you a vehicle. Great experience.
Matt did an outstanding job of taking care of us. We could not have asked for better service.
My wife and I have been getting our BMWs from James for many years. With each and every transaction he has been incredibly professional, friendly and willing to go the extra mile to get my wife and I the cars we want. I would HIGHLY recommend anyone looking for their next BMW to connect with James. You won’t be disappointed.
I had the pleasure of working with James for the 3rd time, and I couldn't be more impressed with his outstanding service. From the moment I walked into the showroom, James greeted me with a warm and professional demeanor. He demonstrated an exceptional knowledge of BMW vehicles, answering all my questions and guiding me through the various options available. What truly set James apart was his attention to detail and commitment to ensuring I found the perfect BMW for my needs. He took the time to understand my preferences and budget, never pressuring me into a decision. His patience ...
An absolute wonderful experience. James made me feel very valued, welcomed and appreciated for doing business with them. I would definitely recommend this location. I drove over an hour just to use them.
They have great service, I suppose, but it will cost you your first born and a leg or two.
Excellent buying experience. No pressure but extremely helpful and kind. Made it feel very comfortable from test drive to driving off. James was wonderful.
Matt Johnson was great to work with. He stayed in touch throughout the buying process and answered every question I had. He worked around my schedule to make the closing go smooth. The finance department was great too. The closer was very friendly and easy to talk too.
Friendly and knowledgeable staff. We stopped to evaluate a few new model cars and we did not feel pressured or obligated.
Damion Price is far and away the best sales professional I’ve ever worked with. The entire experience was streamlined and stress free. Can highly recommend purchasing a vehicle from BMW of Northwest Arkansas.
This is my 3rd BMW purchase from James. He prepares all necessary details in advance to streamline the paperwork and make for a quick purchase. Trustworthy and simply the best!!
This was the best experience I ever had buying a suv.
Very good service, everyone is very kind
What an amazing and seamless experience in purchasing my new X5 with Ethan Hoffman from NWA BMW. Helpful in understanding the hybrid features and also which packages to order. Love the new X5…. We have purchased many BMW’s and this is our 7th X5. One of the easiest purchases from order to delivery. Thanks NWA BMW team!!
BMW of Northwest Arkansas makes it easy to find your next car. Matt Johnson was great to work with.
Randy makes the difference on why I buy with Superior in Bentonville versus going else where. If you are looking for a BMW, seek out Randy, he will take great care of you.
Amazing buying experience!
James B was great to work with when buying an i4 recently! He was knowledgeable, easy to talk to and professional as we discussed the purchase of a car! Additionally, all the others that I came in contact with were happy, helpful and good hearted. I recommend this Bentonville BMW dealership to all who deserve a good experience and great price!!
Good range of vehicles and have EV charge point.
Randy & Marvin have been phenomenal to work with - great customer service
Thank you James and your entire team of professionals. We couldn't be more happy with our vehicle or the way we were treated
Francisco made the buying experience a pleasure! I found the car I wanted and was driving it the next day! Super easy and absolutely zero stress! Thanks, again to Francisco and the rest of the BMW team of NWA!! Kudos!
Damion was the most knowledgeable sales associate I’ve ever met! 100% would recommend anyone to contact him if they are considering a BMW! Thank you Damion for a wonderful, educational experience!! 😊
Perfect delivery on a tight schedule!
This is my second time purchasing from BMW of NWA and both times were extremely easy and painless. I told Jacob what car I was looking for, in what color and what price and within 4 days he was texting me telling me they had just gotten one in on trade. He even helped me take the car out to the airport to surprise my wife! Highly recommend this dealership for all your BMW needs.
Buying a car online that is located half way across the country is a whole new experience. Francisco and Roberto were supportive and quick to respond to my questions throughout the whole process. The entire transaction and experience has been exceptional!