Great staff. Great Service
Had my new car serviced and oil change for the first time and super impressed with the staff and customer service. Immediately greeted and the door held open for me...drink is given. He went out of his way to get me a loaner and actually had someone drive the loaner to my place of employment while they took my car the next day for service. Once done they brought it back. Top notch customer service!!!
Love the parts department. Honest, refreshing.
Just bought a new (CPO) 4 series from here and had a great experience. They did a great job listening to what was important to me and my concerns and guided me to the best options without applying a lot of pressure to upsell me which I hear some dealerships do. They did a great job outlining BOTH the positives and negatives of the options which made me comfortable and happy with my choice as I knew exactly what I was getting into. Their recommendations were spot on for both what to go for and what to decline and even came up with some problem solving to save me a few $100s on the tire and wheel coverage options (lots of new construction by me so tire protection is a must).Pricing was competitive (checked with family who works for BMW in NY) and service was great.Icing on the cake, they took great care of my 2 year old while going through the buying paperwork and sent him home with a toy BMW of his own.Great Job BMW of NWA and thank you!! Already drove for 1.5 hours and loved it!!
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